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Below are additional UXR project examples completed by the Turbo UXR team. These case studies span work with Allstate, Steelcase, Metromile (now Lemonade), and more—highlighting a variety of research methods, user experiences, and measurable outcomes.
For a deeper look into how we work, explore our UXR best practices articles.
With the advent of autonomous vehicles, the private car insurance model poses significant headwinds. This was a key opportunity we sought to tackle while exploring new service experience models within the Allstate Growth Initiatives and Innovation team...
Service design Generative research Business model generation Financial modeling Rapid Prototyping lean startup contextual interviews IP development
Steelcase products are meant to last. However, this poses a problem for how to align incentives with clients to keep up with ever-changing work environments. At Steelcase, we focused on this opportunity by prototyping and testing new service models to ensure clients and consumers make the best use of their work spaces...
Vendor management Rapid prototyping Design planning Financial modeling service design experience prototyping
Working across insurance and insuretech industries has given us ample experience in defining user experience (UX) needs at scale. When we began at Metromile (acquired by Lemonade), large repositories of user insights already existed. This allowed us to quickly map product-wide opportunities in a easy-to-digest manner...
research planning structured analysis idea prioritization opportunity quantification user story writing
Population health solutions (i.e. Diabetes, Heart Failure, COPD, etc.) are complex and scaled product systems. This presented unique opportunities to advance the user experience. Utilizing methods of UX journey mapping for service redesign (current-state and vision-state) was important to lay the groundwork for digital overhaul...
workshop facilitation future-state storytelling digital transformation clinical user research user story creation digital prototyping design testing
Esurance (acquired by Allstate) has tremendous data about their consumer. This allows for UX research to take on an equal part quantitative and qualitative approach in strategic projects. We did just that in generating UX personas for online car insurance at Esurance...
data science user personas cohort analysis research sprint planning quantitative surveys SME interviews contextual user interviews
